However because the shield is hidden it does mean that you are more likely to miss problems with your Sophos installation.
We recommend that you change the settings so that the shield is always visible as follows (this isn't an issue on Windows XP and Vista).
On Windows 7 however there may be a different reason and you should try the following first before restarting your computer or reinstalling Sophos.
However if Sophos is running normally you should be able to see the shield by clicking on the double up-arrow near the clock to display any hidden icons.If you can see the blue shield when you do this then everything is running normally.Eligibility Technical Support 24/7 IT Support Center phone: (520) 626-TECH (8324) web: University of Arizona University Information and Technology Services(UITS) | Sitelicense Home | 24/7 IT Support Center (520) 626-TECH (8324) w5 All contents copyright © 2006-2013. Below is a list of commonly asked questions concerning Sophos Anti-Virus.If you have uninstalled any other antivirus software and still have problems installing Sophos then you will need to send us some log files to help us figure out what has gone wrong.
Right-click on the Oxford Sophos Antivirus Installer screen and select Once complete you should have a file called on the desktop.
If you have any questions about the software and how to install or operate Sophos that is not in the Windows Instructions, Mac Instructions or Linux Instructions, and that is not answered below, refer to your local IT Support or contact the Help Centre.
Note that problems with a departmental or college computer should generally be referred to your local IT Support staff.
Sophos for Windows version 10.0 runs on Windows 7, XP (SP1a and above), Vista and 2000 (SP3 and above).
On the Mac, Sophos for OS X version 8 runs on OS X 10.4 - 10.8.
The shield can appear in a variety of colours, and can have additional symbols superimposed on top of the shield. Blue and white shield with yellow triangle and exclamation mark You will see this on Windows systems running Sophos for Windows version 10 and above. NB when you download the Sophos client you will automatically be registered on the sophos-users mailing list.